Privacy Policy

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At Furfelt Creations, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit your pet details, or place an order for a custom pet sculpture. By using our website or services, you agree to the terms outlined in this policy.

When you interact with Furfelt Creations, we may collect personal information such as your full name, email address, and phone number. We also collect order-related information including your pet’s name, type, descriptions, special instructions, and any photos you upload. In addition, we may automatically collect basic technical information such as your IP address, browser type, and device details to help improve our website performance and user experience. Most of this information is provided voluntarily when you fill out forms or contact us.

The information we collect is used to process and fulfill your custom pet sculpture orders, communicate with you regarding your order or inquiries, provide customer support, and improve our services. We may also use your information to maintain internal records and enhance your overall experience on our website. We only use your information for purposes directly related to our business and service delivery.

Pet photos and details are an essential part of our work. By submitting images of your pet, you grant Furfelt Creations permission to use them solely for the purpose of creating your custom sculpture. With your consent, we may also use images of your pet or the finished sculpture for promotional purposes, such as displaying them on our website or social media platforms. If you prefer that your pet’s images are kept private, you can inform us at any time.

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or loss. This includes using secure platforms, limiting access to your data, and handling all customer information with care. However, please note that no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Furfelt Creations respects your privacy and does not sell, rent, or trade your personal information to third parties. We may only share your information when necessary to deliver your order (for example, with delivery services) or to comply with legal obligations and protect our rights.

We retain your personal information only for as long as necessary to complete your order, provide customer support, and meet any legal or business requirements. After this period, your data may be securely deleted or retained only for record-keeping purposes.

Our website may use cookies or similar technologies to improve your browsing experience, understand how visitors interact with our site, and enhance overall functionality. You have the option to disable cookies through your browser settings if you prefer.

You have the right to request access to the personal information we hold about you, request corrections or updates, ask for deletion of your data where applicable, and withdraw your consent at any time. To exercise any of these rights, you can contact us through our website or official communication channels.

We may use trusted third-party services, such as website hosting providers, form tools, or payment platforms, to help operate our business effectively. These third parties may have their own privacy policies governing how your information is handled.

Furfelt Creations may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of our website indicates your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us through our website or via our official contact details.

Thank you for trusting Furfelt Creations.